Mina Youssef's Contact Details

Mina Youssef's Company Details

JRS Global Solutions

Cairo, Cairo Governorate, Egypt • 2 Employees
Outsourcing/offshoring

Our Services: - Customer Service: Customer experience specialists trained to support best-in-class product, service, brand experience for our clients` customers - Customer acquisition: Acquiring new customer through digital leads` generation and qualification techniques. getting the best outcome out of the available leads and building strong customer relationship as a basis for future interaction. - Cross and up-selling: Building predictive models to scan the current customers behavior and predict the end user next best action.- Customer retention: Proactive prevention for the defects in the customer support journey. Close loop process to retain the churn customers through faster issue resolution and marketing offerings.- Collection services: Early reminder calls for the customers. Aggressive outbound campaigns for the late payers. - Chat: JRS provides modern chat and messaging services, we also provide bots, apps , product tours and more like email, messages, and a help center that help you build relationships with your customers. - Backoffice operations management: Deferred transactions are the top dissatisfaction drivers in the customer journey. JRS offers different back office operation management packages that tackle all the pain points. Transforming your back office operations into a digitized journey for faster issue resolution, lower backlog records and higher customer satisfaction scores.