Misa Chien's Contact Details

Misa Chien's Company Details

Autopilot Reviews

Los Angeles, California, United States • 3 Employees
Information Technology & Services

Most CSAT surveys are broken, and only get a 3-5% response rate from customers. How can CX leaders get insight into their customer experience, if they only get a 3% window into their customer experience? That's like asking them to stand 10 ft away from a window, and try to peer through a minuscule hole 2" in diameter, and somehow make decisions based on that small amount of data coming through. At Autopilot Reviews, we want to change that scenario. We're starting first by focusing on disrupting the call center industry. By sending an SMS-based post-call survey focused on the experience with the individual agent, managers get up to 10X more customer feedback, getting more insight into their data, allowing them to see which agents are going above and beyond, and which ones may need some coaching. Want to learn more? Book a demo at https://autopilotreviews.co/