Moaz Malik's Contact Details

Moaz Malik's Company Details

HiredSupport

Rancho Cucamonga, California, United States • 15 Employees
Outsourcing/offshoring

HiredSupport is a leading support as a service provider and your local CX experts. We live, breathe, and create good CX for our clients. We are an all-in-one 24/7 contact center for handling your day to day business operations for businesses big and small.We offer professionally trained agents for just about any task that your business needs including live chat, email and help desk, voice support, eCommerce support and management (Shopify, Amazon Stores), SaaS, lead generation, data entry, transcribing, content moderation, call moderation and analysis, virtual assistants, and more. We start with detailed training sessions which involve our clients educating us on how business operations, the services or products they offer, and any training documentation. We ask questions and learn everything we can about your business.From there, we create test scenarios and train our knowledge gained about your business with the agents assigned to your campaign until we know your business inside and out. When ready, we go live and take over as your new team members. An account manager will keep create reports and help measure customer satisfaction scores (CSAT) to ensure we are delivering a stellar customer support experience to your customers. Lastly, we strategically setup to scale up as fast as your growing business needs in just a short notice. Let us focus on support, and you can focus on growth.We have worked with hundreds of clients successfully in many industries including: Simple and complex SaaS, eCommerce stores (Shopify and Amazon based), cryptocurrency exchanges, food delivery apps, digital payment and wallet apps, car rental apps, car dealerships, lawyers, realtors, dentists, wellness centers, moving companies, insurance companies, design companies, seo companies, and we could help you too!Increase your sales revenue, cut costs on internal teams, and increase customer satisfaction scores with a HiredSupport team today.https://www.hiredsupport.com