Director of Operations at Mikael Blaisdell & Associates, Inc. - Alameda, California, United States
"It's what you don't know about your customer relationships that can cause you to lose them."Victory once went to the fastest packaging of features and functionality for ever greater numbers of new customers. Now, the rules have changed. The sales process is never over. Sustainable competitive advantage is not about the technology anymore. Customer acquisition is only the very first step in what must be a long-term, scientifically engineered and professionally managed strategy.For over thirty years, we've been following the changes in the field of customer lifecycle management. We offer a focus on customer retention and increasing per-customer profitability — built upon a solid foundation of industry-wide experience and hands on expertise.Analysts. Advisors. Product-as-a-Relationship Advocates. That's who we are.What we'd really like to talk about, however, is what we can do for you.