Town Square Software (TSS) is a service oriented development, implementation and marketing firm dedicated to the GEM (Government, Education and Medical) marketplace. Having provided ongoing customer and end-user services to this unique and dynamic market for more than 15 years, TSS has developed a portfolio of applications that manage inquiries, requests and complaints from citizens, patients and other types of customers. Each of these applications have been designed to be modular, adaptable, upgradeable and scalable so that from the smallest borough to the largest city, the rural school district to the largest University, and the smallest clinic to a leading Medical Center, outstanding individual service can be achieved.