Natalie Murray's Contact Details

Natalie Murray's Company Details

The Retriever

Melbourne, VIC, AU • 5 - 9 Employees
Management Consulting

My proven philosophy gets translated into a complete solution for the overdue receivables that strangle your cash flow. Genuine care for your customer and particular styles of communication and management are paramount in achieving optimum results in customer payment times and customer retention.You may spend a lot of time and money focusing on new sales and nurturing the customer relationship from that perspective, but many businesses forget to focus on the 'changing' relationship through the course of business and what's actually going on for the customer in their business. Understanding the customer's business needs and creating a genuine and regular line of communication not only strengthens the relationship, but encourages growth for both businesses. It's a lost opportunity when these customers are not dealt with appropriately when problems arise regarding their overdue accounts, and it's often one of the major reasons trading outside their terms becomes a standard way of trading with you.How do you get customers to pay you on time every time? By focusing on the person, not the money. Where should you focus your time and energy if you want better paying customers? On communicating and connecting with them so you understand what's happening for them, what their struggles are and what solutions can be derived that create a win/win every time.I am passionate about the way we treat people in business, how we relate to our customers and our team and how this transpires in our business and customer relationships. The cash flow of your receivables is an indicator of your customer relationships and tells a clear story of how you're communicating with your customers. I'll show you how to communicate at a level that creates action, harmony and success, and has your customers paying their accounts on time and communicating their needs and desired improvements with you willingly.Communication and Connection - two major keys to Overdue Receivables Management!