Director Customer Service at Great Plains Communications - Blair, Nebraska, US
Great Plains Communications is one of the largest privately owned digital service providers in the Midwest, connecting communities across Nebraska, Colorado, Iowa and Southeast Indiana. Our services range from fiber-to-the-home and business solutions including fiber-driven internet, video, and voice products to traditional and cloud-based Enterprise options with fully scalable managed Ethernet as well as installation and support of large networks. Utilizing custom-built strategies and superior engineering, we also meet the unique needs of wholesale customers such as regional and national carriers, LECs, ISPs, wireless carriers and other telecommunications providers. All products and solutions are driven by an extensive and growing 18,000-mile, MEF-certified regional fiber-ringed network reaching 13 states, and supported by a 24/7/365 Network Operations Center. What sets our company apart is our dedication to an exceptional customer experience. From the first customer contact through design, turn-up, testing and maintenance, customers will work with a local team dedicated to developing the custom solutions to help our clients achieve their goals and stay connected. Operating on the core values of accountability, community, integrity, quality, service and teamwork, Great Plains Communications delivers the benefits of a high-performing network and high-performing people.