Neville Yoon's Contact Details

Neville Yoon's Company Details

ActioHX

Irving, Texas, United States • 92 Employees
Management Consulting

Entercoms rebrands its service business to ActioHX as the company continues expanding its focus on the Human Experience (HX).ActioHX, provides actionable HX insights and services to assist companies to enhance their customers' support experience, driving greater client retention and new client growth.Offerings include:HX Consulting: Identify opportunities / solutions to improve the support experienceSentiment Analytics: Discover insights and actionable items from client feedbackSupport Journey Optimization: Provide insights and actionable recommendations on the client's support and service journeyOrder Management: Apply HX focus to manage the order lifecycle, optimize order execution, and provide insights to refine and automate the order management processThe company's vision is driven by human centricity, the idea that people are much more than statistics or data. As companies continue to focus on digital transformation, customers still want to be treated like humans, not statistics. Organizations that elevate the human experience will create more meaningful connections, loyalty, and growth.