Nichole Miles
Business Development Specialist at Georgia Technology Authority - Atlanta, Georgia, US
Nichole Miles's Colleagues at Georgia Technology Authority
Nichole Miles's Contact Details
(404) 651-8000
Georgia Technology Authority
Nichole Miles's Company Details
The Georgia Technology Authority (GTA) currently manages the delivery of IT infrastructure services to 89 Executive Branch agencies and managed network services to more than 1,200 state and local government entities. IT infrastructure services encompass mainframes, servers, service desk, end user computing, disaster recovery, and security. Managed network services include the state's wide and local area networks, voice, cable and wiring, and conferencing services. Both categories of services are provided as shared services through a public-private partnership called the Georgia Enterprise Technology Services (GETS) program. A Multisourcing Service Integrator is responsible for coordinating and overseeing the delivery of services by multiple providers. GTA is responsible for service provider oversight and management as well as governance. Meanwhile, GTA promotes an enterprise approach to technology by establishing statewide IT policies, standards, and guidelines based on industry best practices and federal requirements. GTA works closely with the Governor's Office of Planning and Budget and state agencies to ensure an individual agency's IT strategy aligns with its overall business strategy and business continuity planning. GTA is involved in managing the state's portfolio of technology projects to ensure they meet established goals and are completed on schedule and within budget. Cybersecurity is a critically important concern, and GTA gives particular attention to supporting the development of training for state employees so they understand their role in protecting sensitive information. In compliance with statutory requirements, GTA gathers data from state agencies on an annual basis regarding their IT security programs and IT expenditures. The data are compiled into reports that are useful in guiding state leaders in their decision making. In addition, GTA is responsible for partner coordination at the Georgia Cyber Center.