Nick Chappell's Contact Details

Nick Chappell's Company Details

ISM Inc.

Chevy Chase, MD, US • 20 - 49 Employees
Technology Consulting/Tech Services

Since 1985, ISM has created & implemented customer engagement strategies for best-in-class organizations worldwide, including Blue Shield, Exxon Mobil, Giorgio Armani, Heinz Kraft, Johnson & Johnson, Marriott, Nike, Salesforce, Samsung, Zumba Fitness and many others. Our areas of focus and expertise include:Digital TransformationCustomer Relationship Management (CRM)Social Media CommunitiesCustomer EngagementData AnalyticsEmerging Technologies SelectionServices:Executive BriefingsHealth Checks & Readiness AssessmentsCustomer-Facing Business StrategiesSoftware Selection & Implementation RoadmapsImplementation ServicesISM provides solutions that maximize user-adoption, ensure seamless collaboration between customer-facing functions and enhance customer engagement. We combine strategic vision with powerful technologies and tools to deliver actionable strategies that lead to an optimized customer experience, improved customer service, better-calibrated marketing programs and ultimately, to increased customer acquisition, retention & growth. Let us review your current programs and activities, and ready your organization to thrive in the coming digital decades.About Barton GoldenbergISM founder and President Barton Goldenberg launched ISM in 1985, when the concept of Customer Relationship Management (CRM) was just taking form – and is one of the first three inductees into the CRM Hall of Fame.