We strongly feel how important it is to retain its homelike environment where it genuinely feels like a "home away from home" yet it is still a 15 bed residential care facility for the elderly. Unlike other retirement facilities your family member can be lost or lonely at times just because it is way too big. It is simply difficult for your family member to get the personable care & supervision in a larger size facility. Bigger doesn't better.At The Villa, we truly empathize how emotionally difficult it can be to see your family member slowly decline as they age. That is why at The Villa, we strongly believe in maximizing personable care & supervision as no two elderly residents are alike, in addition we have a average ratio of 1 caregiver to every 5-6 elderly residents, in comparison to other facilities they have an average ratio of 1:15. Other facilities believe in maximizing more beds for profit, in other words we believe in quality, not quantity. Since The Villa is a smaller facility, our caregivers really do treat your family member as their own.When it comes to providing medical/dental transportation, staff members will attend side by side throughout the entire duration of the appointment (2 hrs max.) & consult with the doctors on behalf of the responsible person. At The Villa, we strongly believe going above & beyond in providing quality care during the residents' stay.The Villa provides extensive employee training with various medical practitioners & agencies covering various topics such as Alzheimer's disease/Dementia, medication management, incontinent assistance, bathing, basic first aid, infection control, exercises, wander precaution, 911 emergency protocol, hospice or end of life comfort care & many more. We strongly believe in solidifying the understanding of caring for your family member in order to develop competency but more importantly providing compassionate care.Reviews about us: http://www.yelp.com/biz/the-villa-downey