Patrick Vilakazi's Colleagues at DataVoice (Pty) Ltd
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South Africa
DataVoice (Pty) Ltd
Patrick Vilakazi's Company Details
DataVoice is focused on being the industry leader in interaction recording and management, and has a rich history of "world firsts" in the voice recording and interaction space, with deployments in over 50 countries.DataVoice's heritage started in 1989 in the Contact Centre market, with experienced specialist developers, focused on delivering solutions that assist customers in ensuring that their interactions are always captured, stored and secured, with 100% assurance that they can be retrieved when they are needed most.DataVoice offers a variety of solutions built around its flagship product, the Libra Recorder, which is capable of being deployed in a variety of configurations and architectures to suit a customer's needs and environment. The Libra Recorder is a feature-rich solution offering world-leading features including:✦ Cost-effective software and licensing models✦ Highly scalable solutions allowing the system to grow with the business✦ Low hardware footprint due to the efficient processing of the system✦ Ability to be deployed in virtualised environments✦ Capable of handling mixed environments on a single recorder (screen, voice, email, chat, radio, etc.)✦ Both integrated and passive recording capability✦ Fully redundant architectures including active-active and geo-redundant solutions✦ Powerful centralised management of a distributed system✦ Capable of handling multi-tenancy environments✦ Simple, yet very intuitive and powerful web interface for the search, retrieval and playback of voice recordings and other recorded transactions✦ Secure role-based user access✦ Easily integrates into third-party software such as CRM, BI tools, WFM, etc.✦ Customisable storage rules for the secure storage of recordings✦ Watermarking and tamper-proofing to ensure recordings are reliable and admissible.DataVoice is a South African based company, that believes in remaining agile in order to stay ahead of the constant changes within the industry.