Our MissionProvide the highest quality & lowest cost services on earth. Core Competencies:Resource recruitmentBest talent at the lowest costAble to find those resources who can work effectively remotelyVirtual Service Desk Management ModelInstitutionalized SD / QA proceduresRemote resource managementSupervision best practicesSupervision toolsTrainingIncentivesDelivering value in the larger service support space (Incident, Problem, Knowledge)Cost ManagementRecruitment Strategy:Obtain resources with the best English communications skills at the lowest costTarget tier 3-5 type cities and even rural areas where cost of living is lowerThey don't need to come to us; we will come to themInstead of wage, promote:Ability to work from homeFlexible working hoursFormal post-secondary education not requiredContinual training in latest IT provided