Peter Botha's Contact Details

Peter Botha's Company Details

Advance Call

Pretoria, Gauteng, South Africa • 42 Employees
Telecommunications

Since its inception in 2011, Advance Call has specialised in the conceptualisation, development, implementation and operation of unique Contact Centre solutions for various customers. Advance Call has diversified to offer a wide range of Business Process Outsourcing solutions and has contributed to improving the lives of its customers significantly by providing excellent solutions for service delivery through interactive customer Contact Centres.The Advance Call Ethics & Fraud Hotline is an independent, external whistleblowing hotline service provider with 24/7 availability which provides employees, customers, suppliers, service providers and other interested parties with various channels of communication where they can blow the whistle on fraud, corruption, theft, misconduct or unethical behaviour.The Gender-Based Violence (GBV) Command Centre was conceptualised, developed and implemented as an initiative of the Department of Social Development.The GBV Command Centre provides immediate care and counselling and offers help, hope, and the chance of a better life to the thousands of victims of gender-based abuse, even in the remotest and most underdeveloped corners of South Africa. The GBV Command Centre was awarded the 2014 CCMG Best Technology Innovation award and the 2015 BPESA Innovation Award. Both these awards are in recognition and celebration of the local contact centre industry. In 2015, Advance Call was also awarded the Global Best Technology Innovation Award at the 10th ContactCentreWorld Awards, in Las Vegas, USA.Advance Call is:- A Safeline-Ex service provider certified by The Ethics Institute- ISO 9001 certified for operating a Quality Management System- A member of CCMG (Contact Centre Management Group)- A member of BPESA (Business Process Enabling South Africa).