Peter Merwood's Contact Details

Peter Merwood's Company Details

Circle Consulting & Software

N/A, N/A, NZ • 5 - 9 Employees
Professional Services software

Circle work's with ANZ clients across the Banking, Utilities, Public Sector, Insurance, Telco and Healthcare industries that run a Contact Centre with 20+ seats. Our clients are usually looking for an innovative and elegant approach to deliver a desired outcome. Typically they need a cloud platform, may have very specific requirements and or need a workforce optimisation solutions such as Workforce Management, Speech Analytics or Recording.WHY WE ARE DIFFERENT:We focus on the Contact Centre - This is all we do! We move much quicker than our often much larger competitors. We have 25 years of experience in this market, and our outcomes are delivered quicker, to a higher quality and more cost effectively than most of our competitors. We have deep expertise in the Contact Centre ecosystem and bring this knowledge to bear for our customers. We don't have layers of bureaucracy and complexity that bog down decision making. We focus on Contact Centre innovation that ensures continuous competitive advantage for our clients.CIRCLE CLIENTS: Cigna, Spark NZ, Westpac Bank, iiNet, Trustpower, Healthcare NZ, MSD, Automobile Association, 2 Degrees, Meridian Energy and Contact EnergyCONTACT CENTRE SOFTWARE AND SOLUTIONS:► Cloud Contact Centre platforms► IVR solutions► Compliance and Quality Monitoring Recording services► Agent Desktop Applications► Robotics► Speech Analytics► Contact Centre and Back Office Workforce Management► Customer Experience Testing services► Contact Centre Consulting services► Custom Integration services