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The Striata eBilling Suite is a modular software solution, designed to facilitate the electronic delivery and presentation of billing documents. Striata eBilling caters for multiple delivery channels including email and fax, as well as collection channels such as web and contact centre interfaces. Administration of the system is made simple through the MyStriata web interface, enabling users to initiate, monitor and report on system activity. The solution offers a range of security options, designed to cater for the most stringent of security requirements, to the most flexible and user-friendly. Built into the Striata eBilling application is the ability to personalise messages based on customer profiles. This targeted marketing capability is an invaluable tool for marketers to increase product awareness and enhance customer retention. The Striata eBilling solution extends to full customer self-service functionality, allowing customers direct control over their accounts via email or the web. This includes the presentation of customer specific information, analysis and data sorting capabilities, as well as the ability to transact with the organisation online. Self-service can dramatically reduce the cost of servicing a customer, as many processes previously managed by costly human resources are migrated online. Striata works alongside banks and payment consolidators to complete the payment portion of the EBPP process. The many payment options facilitated by the Striata architecture are centred on security of the transaction and convenience for the user. Where possible, the process incorporates existing authentication and transaction processes, minimising user education requirements. The Striata eBilling solution dramatically reduces billing costs, enhances customer service and introduces a dynamic and flexible marketing channel.