Raul Provencio's Contact Details

Raul Provencio's Company Details

Schaman

Las Rozas, Community of Madrid, Spain • 42 Employees
Information Technology & Services

In today's highly competitive market, Telcos should take particular care of providing a good technical customer service to avoid churn.SCHAMAN helps leading telco providers around the world to accelerate digital customer care by solving three problems:1. Prevent: Stop customers from having to contact the call centre.2. Diagnose agile: Answer concerns and get to the issue quickly without having to ask the customer many questions3. Solve definitively: solve the issue efficiently, update customers on status if required and ensure that they don't have to call you about the same issue again anytime soon.SCHAMAN solutions help Telcos to create memorable technical customer care experiences, restoring customer trust and increasing their satisfaction while reducing cost.Let us show you, how we are helping leading telcos to meet their customer expectations at agile speed:- Immediate support anywhere, anytime, from any channel- Personalized customer journeys- Effective diagnosis and resolution- Proactive detection and follow-up when needed- Memorable experiences to lead brand valueAre you ready to meet your customer expectations?