Our brand AMG LLC (Automated Merch Global LLC) put in our due diligence to make sure that our customers are receiving premium grade, luxurious products that not only lives up to our customer's standards but also surpasses it beyond their expectations. AMG LLC stands behind their products quality assurance and will refund our customers their full amount (minus shipping) if there is a quality assurance issue with our products. Please contact us at customerservice@amgloballlc.com. You may even leave us comments on how you as our valued customer would like AMG LLC to improve each and everyone of our products.