Rex Lam's Contact Details

Rex Lam's Company Details

Vitria Technology, Inc.

Menlo Park, California, US • 250 - 499 Employees
Technology Consulting/Tech Services

VIA AIOps delivers the full-stack observability capabilities needed to transform operations and markedly lower costs.Working across applications, networks, and dedicated or hybrid in-house and cloud infrastructure, VIA accelerates the resolution of service-impacting events through process automation and substitutes intelligent automation for high levels of human expertise in the event monitoring and incident management process. VIA’s real-time analytics, artificial intelligence, and machine learning deliver a superior customer experience through augmented intelligence that supports a leaner, more efficient, and effective operational staff. Built for horizontal scaling, VIA AIOps reliably supports mission critical operations that require massive data streaming. - Full Stack Observability within and across technology layers, applications, and service domains to deliver unified service assurance supporting fault, performance, and change management processes - Smart Ticket Approach to automate everywhere possible in order to deliver actionable, triaged tickets to the service management systems with the information required to enable automated remediation or the fix agents to act - Fast Time-to-Value with measurable, high-payback results within the first year using an easy-to-install, integrate, manage, configure, and use system VIA customers gain rapid time-to-value with out-of-the-box AI algorithms, onboarding tools, and customizable persona-base UIs. They are able to identify a quantified ROI soon after implementation.