What is live chat monitoring? Live Chat software has been proven to increase leads and enquires for websites around the world. But often the biggest challenge with offering live chat to your website visitors is how to resource it with staff to ensure you're always online when your customers need you. During normal business hours is easy, but what about after hours and on weekends? We provide a fully managed live chat monitoring service 24/7 to ensure you're always online and never miss an opportunity to engage with your website visitors.