Rich Goaslind's Contact Details

Rich Goaslind's Company Details

Pinnacle Quality Insight

Sandy, UT, US • 100 - 249 Employees
Hospital/Clinic

Pinnacle helps senior care providers improve the patient experience. We also help businesses retain their employees. We primarily do this through different types of customer and employee survey platforms.CUSTOMER SATISFACTIONPinnacle Quality Insight offers feedback and measurement tools to help you improve your customer and employee satisfaction. We've built our business on streamlining our solution so that the frontline benefits from it as much as management does—every leader in your organization will know what the highest-yield action item is and can track your progress toward it. We create and distribute reports promptly, so you can view timely feedback and address issues as they are brought up. If a customer comments about litigation, risk management, discharging due to dissatisfaction, or state involvement, we let you know immediately so you can take quick action to resolve issues.The purpose of the survey is to understand your customers' experiences, identify opportunities for improvement, and learn directly from your customers and their loved ones how to strengthen those areas that need work. We help you do that by giving you the customer feedback you need to make the right adjustments.RETAINOur employee satisfaction and retention software helps you communicate with your staff more consistently and effectively, especially in the first 100 days of employment.Retain is employee retention software that collects employee feedback from new hire surveys, engagement surveys, follow-up surveys, and exit surveys. Through this feedback, Retain identifies employees who are at risk of terminating and prompts the employer to help those employees. The online software also tracks key milestones, such as birthdays and employee anniversaries.