Rich Helms's Contact Details

Rich Helms's Company Details

Ontrac

N/A, N/A, in • 20 - 49 Employees
Management Consulting

OnTrac is an award winning company that helps BPO/BPM companies improve operational performance. We do this through our operations management training, consulting and software products/services. We work with over 100 companies in 8 countries. Simply put, we help our clients improve operational metrics such as productivity, quality, csat, retention etc. in our own unique way. It involves focusing on operations management practices, rather than the business process itself. During the last decade, since our founding, we have worked with over 100 companies such as HSBC, GE, Money, American Express, JP Morgan, Dell, Deutsche Bank, Bank of America, Barclays, Accenture, Infosys, Wipro etc. and have clients in 8 countries including India, Philippines, China, Canada etc. We have offices in India and Philippines. We have worked with our clients on multiple domains including areas such as banking, insurance back office processes etc. and on voice based services. We have a 100% client referral rate.