Rita Speaker's Colleagues at The Center for Business Solutions
Rita Speaker's Contact Details
The Center for Business Solutions
Rita Speaker's Company Details
Since 1994 The Center for Business Solutions has been a global leader in Call Center Operational Consulting and Services. Our primary business is embedding a tailored "Management Operating System"…. client-specific leader training and skill certification, collector/associate training and call skill certification, proprietary diagnostic measurements, leader processes and a one-of-a-kind powerful in-house process for sustaining high performance. CBS is unique. Products and process are propriety. There are no comparable end to end programs on the market. We recently asked our clients to give us feedback on the value that we brought to their organization. Here's what they said: 100% said that CBS met their expectations and that we understood their business 100% said their CBS project brought a clear ROI for their organization. The majority saw that ROI in 1-6 months 70% of clients obtained a 6-15% improvement and an additional 20% of CBS clients obtained a 16-20% lift in performance; What would a 10% or better lift be worth to your group? What else could you do in your call center that does not require systems integration, or outsourcing, or off shoring and will give you (according to your peers and competitors) a 10% or better improvement in measurable collection results within 6 months?