Rob Muse's Colleagues at Smart 3rd Party
Ken Peck
President 3rd Party Hardware Support Maintenance Programs for Networking, Storage, and Servers
Rob Muse's Contact Details
Boston, Massachusetts, United States
Smart 3rd Party
Rob Muse's Company Details
⇒ What is the difference between 3rd Party Maintenance companies, you ask?Many people see them as all the same, but some charge more and justify it by saying their value stands on its own merits. You can always find a company willing to charge you more for networking, storage and server support and maintenance, but no matter what those higher-priced companies say, you won't be getting the most value for your money.☀ At Smart 3rd Party, we put a winning price on our service. We don't meet the competitors' prices because we don't want to charge you that much.Some companies also outsource the help desk overseas or offshore. Not us. Our smart desk is 24/7 and is located domestically.We work hard at:✰ Offering our partners fast turnaround times on quotes;✰ Making transparency an abiding principle;✰ Having flexibility on agreements; ✰ Making working with us easy.We also work at establishing long-term relationships, and many of the people we do business with have been with us for years. That comes from delivering high-quality 3rd party technical support, and building and keeping our partners' trust. ➲ When a customer opens a ticket and the asset or device is not covered, we go ahead and take care of the customer and figure it out later. That is our fix-first policy.We find the words of Concord, CA football coach Bob Ladouceur fit well with our belief system. He said you should always do things with "Commitment. Accountability. Perfect Effort." We use the same commitment Spanish Captain Hernan Cortes did when his ships landed on the coast of Mexico to conquer the Aztecs. To get the commitment level he wanted, Cortes ordered his ships burned so there would be no retreat. He was basically saying that the only way they were getting home was by building their own boats.✏ We are ready to support your technology. To hear more, call us at 1-800-583-3894, fax us at 1-800-583-3894, or send us an email to sales@smart3rdparty.com.