Our mission at DCS is to deliver exceptional value support to our clients' customer engagements.We provide support across multi-channel customer engagement:Customer Contact- Live webchat- Voice calling in/outbound- Email response- Outbound salesCustomer Insight- AI based data analytics- Public review data- Complaint data- Competitor benchmarking- Metric-driven performance indicatorsCustomer Engagement TransformationOur combination of operational capability and cutting edge technology enables us to provide support that:- Reduces cost- Improves consistency and quality- Improves ROI- Identifies pain points and effective resolution options