Rusty Henderson's Contact Details

Rusty Henderson's Company Details

CH Consulting Group

International Falls, MN, US • 20 - 49 Employees
Management Consulting

CH Consulting Group ("CHCG"​) is a business management consulting company that is comprised of a nationwide team of Customer Experience Consultants who specialize in the Omni-Channel Contact Center. We are Thought Leaders from multiple industries with more than 250 years of combined industry experience and a far-reaching network of contacts in the space that can help support all our clients'​ needs. Our Mission: Navigate the needs of our clients with a creative, holistic and collaborative methodology bringing a proven track record, the right tools, services, and processes to the table for both immediate value and long-term success.Our Approach: Leverage our expertise, knowledge of industry best practices and extensive network to Evaluate, Design, Implement & Optimize the strategies that affect the key components of your organization: People, Process & Technology. We combine creativity & productivity to create high value solutions that are designed to reduce costs, increase efficiencies & improve the customer experience. Our Services: We provide a full suite of contact center consulting services that can be provided as a package or a la carte. Some of our services include: Contact Center Operations- Training- Leadership Development- Workforce Management- Performance Management- Recruitment - Quality AssuranceCX Strategy- Process Improvement- Analytics- Sales & Growth Strategy- Merger/Acquisition Planning- Insource vs Outsource- Interim LeadershipTechnology- Omni-Channel- System Optimization- IT Strategy- Project Management- Technology Evaluation & SelectionCHCG Audits- 360° View Assessment- Customer Experience- Contact Center Performance- Technology- Compliance Please visit our website at www.chconsultinggroup.com to learn more or give us a call at 218-286-4006 for a free consultation!