Ryan Baldwin's Company Details
Plano, TX, US • 100 - 249 Employees
SaaS
Powered by our Hyperautomation platform consisting of AI, Analytics and Robotic Process Automation, we offer to companies of all sizes highly affordable software or cloud solutions to Optimize performance of workforce, Improve customer satisfaction, Increase productivity and cost reductions in business.Founded in 2004, the company has a well-established customer base with thousands of installations in a wide range of industries, has experienced consistent growth and profitability, and is recognized by industry analysts as a major contender and pioneer in the enterprise and contact center workforce optimization, automation and unification industry.
Workforce Optimization
Automation and Management Software Solutions and Services
Software Products
Cloud Solutions
Outsourcing Services
Workforce Optimization Software Solutions (WFO)
Customer Experience Management (CXM)
Robotic Process Automation (RPA)
Speech Analytics
Desktop Analytics
Multichannel Analytics
Speech-to-Text Technology
Text-to-Speech Technology
Text Analytics
Workforce Management Software (WFM)
Automated Quality Assurance (AQA)
Call Center Applications
Teleservices Software Solutions
Telephone Answering Systems
HIPAA-Compliant Secure Messaging
Audio Transcription
Customer Interaction Management
Customer Engagement
process automation
B2B
SaaS
Prepackaged Software
Computer Software
Computer Hardware Software
Information Technology