Ryan Monson's Colleagues at Gateway Customer Solutions
Ryan Monson's Contact Details
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Gateway Customer Solutions
Ryan Monson's Company Details
Gateway Customer Solutions is an independent resource for companies seeking greater return from their customer care investment. If you need to reduce cost, increase customer satisfaction, improve sales, or just need help solving a problem, we can help. \\Initiating change within an organization is often not easy or simple, and can be delayed because of the difficulty in staffing the one-time efforts of planning and project management. Gateway fills a knowledge and resource gap in the contact center industry – helping client organizations address the demands of a changing environment, even as budgets tighten, resources shrink and existing technology platforms age.\\We augment the client organization at important inflection points; our processes of discovery and requirements definition, documentation of solutions and priorities, and project management help to bring focus and clarity, build consensus, and support better long-term decisions.\\PROFESSIONAL SERVICES\Planning, Strategy and Business Case Development, Vendor Searches, Contact Center Assessments, Gap Analysis, Solutions Development, RFP development, Project Management\\OUTSOURCED SERVICES\Live Agent/Home Agent: Customer Care, Sales, Tech Support, Accounts Receivables Management, B2B\Cloud and Premise Technology; Unified IP Communications; ACD/IVR, Chat, Email, Text\Hosted & Managed Services\Back Office\Data Analytics