Head Customer Care & One-Stop Shop at Electricity Distribution and Supply Authority (EDSA) - Freetown, Western Area, Sierra Leone
The Electricity Distribution and Supply Authority (EDSA) was founded after the unbundling of the National Power Authority (NPA) in late 2014. EDSA is responsible for the distribution and supply of electricity in Sierra Leone, while most of its operations is centered in the western area, EDSA strives to extend its networks to reach the electrification of the whole country. With over 700 employees, EDSA is undergoing complete restructuring in its organization structure that will be centered on customer satisfaction and have a comprehensive vision of the entire business value chains with the Distribution Technical Services and Commercial Services, as the core of the business