Sastha Baskaran's Contact Details

Sastha Baskaran's Company Details

VIVA Digital

, Tamil Nadu, India • 11 - 50 Employees
Telecommunications

"IP Communications has been an evolving technology for several decades now and has seen a paradigm shift in the last 10 years especially and it is exactly when VIVA started its operations during.The year 2008 with the Internet Service Provider and Internet Telephony Service Provider licenses we started our operations in Chennai offering plain vanilla VoIP services to our customers. Quality of VoIP service is highly dependent on the quality of the internet we started offering internet leased line services to corporate customers through our Managed Colocation servers and it was a huge success where customers did not have to work with several service providers for voice and data, VIVA was the single point of contact and owned the communication SLAs of the customers. Based on customers' demands, VIVA started adding a wide range of IP Communication products and services. The large set of customers in our clientele and their long-term engagement with VIVA will showcase the QoS that VIVA renders its customers through its nextgen solutions, world-class infrastructure and dedicated 24/7 global support centre" says Srinivasan Sampathkumar, Promoter & Director of VIVA.It has been an interesting journey for VIVA, these 10+ years, filled with plenty of meetings with our customers and partners, internal sessions, loads of coffee and a fair amount of beer, we came to this Eureka moment. Customers should be allowed to pick and choose their communication needs from a single platform with a single bill and make it easy and simple for them. We introduced virtual office solutions, SOHO solutions, mobility, aggregated bandwidth with 100% SLAs, conferencing and telephony, all delivered from the cloud on a pay-as-you-go model. Now, we added the call centre platform with WebRTC, Intelligent Chatbot, Video Interactions, etc. Today, we are recognized as one of the Top 25 Unified Communication Solution Providers. All of this together, we call it, VIVA Digitally.