Shanna Patterson's Contact Details

Shanna Patterson's Company Details

Provider Service Group

Washougal, WA, US • 20 - 49 Employees
Hospital/Clinic

Support services for IPA's, MSO's, HMO's and Large Healthcare Provider Group Practices.• Call center outsourcing with online chat support departments.• Call center setup with dedicated 800 number plus personalized greetings by a professional voice-over.• Development of policies and procedures for customer service departments.• Hiring and training of staff for permanent or temporary positions.• Implementation of customer relations management (CRM) software to improve customer service satisfaction. • Customization of CRM software, creating auto responses to emails and frequently asked questions.• FAQs development and management.* Provider Relations* Provider Services* Network Development* Provider Education* QARR HEDIS CAHPS * Care Coordination* Referral Management Services* Credentialing Support* Medical Billing Support Technology and Digital Image - Website and Software Development: Customized solutions for IPA's, MSO's and Large Group Practices.• An overall branding analysis will be completed on your company; identifying your image, forms and communication templates, current marketing materials and online image (if any).• A customized branding effort will commence to redesign and improve overall image of your company.• Internet marketing - including SEO, SEM, Social Media Networking to drive traffic to your website/business.• Analytics to review and configure efforts of traffic to your website/business- All services based out of Washington State.