Shannon Saunders's Contact Details

Shannon Saunders's Company Details

SkyCreek Corporation

Herndon, VA, US • 20 - 49 Employees
Software

SkyCreek is a multi-channel (IVR, Email, SMS) customer communications service provider specializing in high-volume, high-quality, automated front-line customer contact and experience management solutions.We help national-footprint service providers optimize their front-line customer interactions by engineering more precise, higher-quality, and dynamic customer contact processes to:- Increase front-line customer compliance and operational performance- Prevent customer support costs and service dissatisfaction issues- Suppress waste and the cost of underutilized/underperforming field and support resources- Provide more consistent, brand-affirming customer interaction experiences across product-lines, operations and support processes, and geographic marketsEvery SkyCreek solution is delivered as a fully custom, professionally managed service directed by a dedicated program manager averaging 15 years of experience optimizing the performance and cost efficiency of front-line customer contact operations in high-end, national service provider environments.