Shoaib Rizvi's Contact Details

Shoaib Rizvi's Company Details

Mainstay Teleservices Pvt Ltd

Bengaluru, Karnataka, India • 201 - 500 Employees
Information Technology and Services

Mainstay offshore is an award winning offshore services provider providing Technical services in the areas of network, Dialup, browser, email, OS, hardware, software and web hosting support delivered via phone or e-support solutions. We offer our clients additional services such as customer service and support, and telesales campaigns. Founded in 2000, Mainstay Offshore has grown to become a leading provider of integrated outsource call centre services throughout India. Our head office and largest call centre is located in Bangalore, India. We service UK, American, Canadian and Australian from here. We utilize Tier 1 technology supported on-site technical support, and disaster recovery systems. Mainstay Offshore has developed expertise in a wide variety of inbound customer care solutions. With the ability to provide customized scripting and call handling, we are noted for our professionalism in managing our client's customer care applications. Building on our call center capabilities and experience, we focus our core competencies heavily on customer care service and support applications. We facilitate this through our leading edge call center technologies such as Nortel Meridian, Symposium Server, Custom Interactive Voice Response (IVR) capabilities and skills based routing thereby establishing ourselves as competent leaders in our industry. Our corporate headquarters call center in Bangalore is, Nortel Networks Powered, 282-seat facility; that offers data gathering capability, inbound customer service, outbound tele-servicing, from our technical support queue we currently service clients ranging from ISP start-ups to one of the largest privately owned ISP's in the UK . From our customer service queue our agents become an extension of your business handling billing, sales support, and client information for a broad spectrum of industries. Our client profile includes a broad range of companies with a total clientele profile of over a million end users.