Simon Lalancette's Contact Details

Simon Lalancette's Company Details

Paxyl Solution

Montreal, QC, CA • 20 - 49 Employees
Telecom Services

Established in 2003 Paxyl is a leading specialist in multimedia contact center solutions. Our mission is to help organizations understand and manage customer interactions more efficiently and to increase agent productivity, resulting in both enhanced profitability and customer loyalty. The Paxyl team strives to excel in delivering the most comprehensive solutions that ease implementation and management of customer interaction applications. Using leading-edge technologies, professional services, and partners worldwide, we empower organizations to maximize customer lifetime value. Paxyl's commitment to excellence includes first-class consulting and integration services. As a partner with the most important solution providers, Paxyl offers expertise and integration tools that empower contact center managers with turnkey solutions. Our organization has shown over the years a lot of flexibility to quickly respond to our clients' requirements and ensure their satisfaction. We provide to our customers a full range of services that are needed to operate their contact centers. These services include:• Development of contact centers evolution/business plans• Genesys contact center solutions updates• Genesys solutions implementation such as: o Omnicanal interactions routing o SIP Integration o Workforce Management o Reporting; o Outbound. • Assistance from our senior Project managers, Solution architects, solution integrators, business analysts• Customize contact center training• Contact center solution support