Simone Urso's Contact Details

Simone Urso's Company Details

CCM7

Campinas, Sao Paulo, BR • 10 Employees
Information Technology & Services

CCM7 is a company specialized in developing technological products and intellectual solutions for optimization workforce in Contact Center (In and Outbound) operations and Retail Companies, with a focus in costs reduction, increase productivity, profitability and quality improvement through the perfect integration of technologies and human resources. CCM7 - Management & Optimization Workforce Software Solutions was developed with interesting and creative features. This innovative concept integrates the best technology with the best operational and management practices. Using an up to date technology, CCM7 developed a solution to cover all the stages of a planning process and operations controls. CCM7 software suite is flexible and can be integrated to main available technological platforms in the market. CCM7 Software Suite can provide you a high level support for forecasting volumes, scheduling agents, agents adherence and controlling the main KPI’s operations in real time The real time Adherence Module enables taking immediate decisions and following the agent’s adherence to the schedule as well as the adherence to the pause and events scheduled. Evaluate your Company Quality Operations and Productivity using the CCM7 Software Suite Solution for Workforce Management & Optimization, Real Time Management Adherence and Quality Management and get more productivity, quality and satisfaction.