Director Customer Experience at Panoptic Solutions LLC. - Rochelle, Illinois, United States
We've exclusively worked in mission critical facilities like Data Centers, Hospitals, and Indoor Agricultural facilities for the last 10 years mitigating risk and eliminating unplanned downtime. We've done so because our approach dives deeper into electrical power distribution than most in the industry. According to a 2018 survey by the Uptime Institute, 31% of those surveyed experienced downtime or a severe degradation of operations in the last year and 48% said their facility experienced at least one outage in the last three years. Our customers haven't experienced unplanned electrical downtime in the last decade which means we've saved them hundreds of thousands of dollars and countless headaches – According to Gartner, average downtime costs run between $140,000-$540,000 per hour. Preventing a single hour of downtime from electrical faults more than justifies the cost of our rack-level inspections. We customize our services to each client - from maintenance and procedure design to the final report, everything is built specifically for you and all inspections are done on your schedule…we operate coast-to-coast when it is most convenient for you. We hold ourselves to the highest possible standards which begins with extensive training for all employees. We don't sub-contract and only use qualified personnel to open equipment. All procedures are approved by the client and regular safety/procedure reviews are responsive to client input.Customized reporting includes exactly what is most valuable. Unique to Panoptic Solutions - we provide our customers with a repository of all images collected, not just those that show problems. For ease of review, an executive summary is provided along with of a list of action items showing their rank of severity. Trending is also conducted to validate system remediation and to aid with the identification of systemic deficiencies. Reports can be delivered in a range of formats in both digital and physical forms.