Sohail Mugual's Contact Details

Sohail Mugual's Company Details

VoiceArray Communications Inc.

North Springfield, VA, US • 5 - 9 Employees
Networking Hardware

Dear valued friend, Provide helpdesk support and resolve problems to the end user's satisfactionMonitor and respond quickly and effectively to requests received through the IT helpdeskMonitor Service Desk for tickets assigned to the queue and process first-in first-out based onpriorityModify configurations, utilities, software default settings, etc. for the local workstationUtilize and maintain the helpdesk tracking softwareDocument internal proceduresAssist with onboarding of new usersEnsure each workstation has a computer, monitor, keyboard, mouse, hard drive, and anyadditional specialized equipmentInstall, test and configure new workstations, peripheral equipment and softwareMaintain inventory of all equipment, software and software licensesReport issues to the Service Desk for escalationManage PC setup and deployment for new employees using standard hardware, images andsoftwareAssign users and computers to proper groups in Active DirectoryPerform timely workstation hardware and software upgrades as required