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Feedier
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Feedier is an intuitive XMP (Experience Management Platform) designed to centralize and analyze your feedback data. Leverage your customer reviews throughout the customer journey to accurately detect dissatisfaction, get actionable insights and improve the end customer experience.Our solution is based on 3 main principles: Unification - Intuitive Analysis - ActionUnification allows you to collect direct or indirect feedback on a single platform. Different modules for sharing satisfaction surveys give you the opportunity to broaden your sources of customer feedback. Intuitive analysis, as its name suggests, allows all your teams to understand reports about your CX. Your employees can therefore track their own satisfaction KPIs at their own level and benefit from a secure dashboard customized to their needs. Listening to the Voice of the Customer (VoC) is not enough. It is important to align all your teams with a customer-centric vision so that the customer's needs become a priority and part of your corporate culture. Take action with concrete, accurate and real-time insights to eliminate pain points.