Sonny Gonzalez's Company Details
East Hartford, CT, US • 20 - 49 Employees
Telecom Services
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.
Call Center Recording
Call Center Monitoring
WFO (Workforce Optimization)
WFM (Work Force Management)
Speech Analytics
Avaya Call Recording and Workforce Optimization
Cisco Call Recording and Workforce Optimization
Contact Center Recording
Contact Center Monitoring
WFM (Workforce Management)
Omnichannel recording
Contact Center Analytics
CRM Integrations
Workforce Engagement
Cloud Workforce Optimization
Real time adherence
Employee Engagement
E-Learning
Contact Center Quality Management
Customer Experience
Customer Engagement
Customer Journeys
Five9 Integrated WFO
Telecom Services
Telephone Communications Services
Telecommunications