Dream Vacation Tours, will try to provide the best rates and packages for your travel plans. Whether you will be visiting india or any other country.Our Customer Service Promise :- Excellent customer service is one of our key values and all our staff are committed to delivering the best possible standard of service to our customers. What you as a customer can expect from us• We aim to get it right first time, every time, so that you don't have to keep contacting us about the same issue. • We will provide accurate and clear information in response to your enquiries. • We will be open and honest about what we can or cannot deliver.• We will be attentive, friendly, polite, considerate and professional at all times. • We will use plain English, avoid jargon and technical terms, and will arrange for a translator if English is not your first language. • If you need special help we will try to make arrangements that meet your needs. • We will ask you what you think about how we have performed. • We will respond to enquiries made by letter within 5 working days. In most cases this will be a full response but if the issue will take longer to investigate or resolve we will let you know when you can expect a full response.