Stephen Sturrock's Contact Details

Stephen Sturrock's Company Details

AAA Appliance Service Center

, Illinois, United States • 11 - 50 Employees
Consumer Services

WHAT WE DOOur commitment to provide superior client relations extends to our Customer Assistance Center personnel as well as our technical staff. We utilize technology with customer care features unparalleled in the industry. We provide 24 hour access, live operators and online chat. AAA Appliance Service Center is environmentally friendly and utilizes paperless practices like email invoices and receipts. Our website's Front Office portal allows clients access to control their account and review past invoices...all the things you would want from a modern service provider!THE AAA DIFFERENCEOur goal is to schedule prompt and on-time service for the benefit of our customers whether they are corporate partners, residential, commercial or institutional. We recognize the value of our clients' time and have narrow scheduling windows to better serve our clients' busy lives. Technicians leave care packages and handouts to explain the current work status if ever there is a delay preventing work from completion during the first visit. Our automated emailed surveys keep our technicians and office staff accountable for maintaining our customer care standards. Technicians are equipped with tablet PCs to immediately update and review equipment history with real time information for staff review. Part orders are placed promptly and service manuals are quickly accessed for a proper and long term solution to an appliance failure. We provide our clients' with email status updates and offer the ability to track the technician on Google maps in real time. Today's technology and a skilled staff allows us to accommodate the clients' schedule not have them accommodate ours!