Steven Connor
Senior Customer Services Representative at Market Intelligence International - London, London, UK
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Manchester, England, United Kingdom
Market Intelligence International
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MARKET INTELLIGENCE INTERNATIONAL ( Market ii) is a leading international market research company that specialises and dedicates itself to helping companies increase customer satisfaction and loyalty whilst improving operational efficiency and service quality. We work with many global organisations such as HP, Dyson and Toshiba and help them better understand their customers needs and wants before turning this valuable feedback into real time reporting, detailed analysis and consulting.We conduct telephone and e-mail market research studies in 25+ languages across the globe.\\We help organisations understand how to provide outstanding service quality and customer satisfaction. \\The company was established in 2005. We have the capabilities to work with clients in the following sectors:\\- IT – software, service, sales\- Automotive – service, sales, finance\- Medical – service, relationship, sales\- Finance – Banking, Insurance, Building Societies\- Consumer electronics – sales and service\- White goods – sales and service\- Telecoms / TV / Media\- Retail sectors\- Travel – Airlines, hotel groups, train operators, cruise lines, travel agents\- Utilities – Electricity, water, gas\- Government – Central and local\- Charities / non profit organisations\- Specialist industry bodies\\Company values\- Help clients understand their customers and provide outstanding service\- Innovative, enjoyable, flexible and an interesting place to work\- Deliver accurate, reliable and actionable feedback \- Pro-active management from top down