Subrata Mandal
Co-Founder & Chief Operating Officer at iFIX tech Global - Bangalore, Karnataka, India
Subrata Mandal's Colleagues at iFIX tech Global
Subrata Mandal's Contact Details
iFIX tech Global
Subrata Mandal's Company Details
iFIX tech Global is a SaaS based B2B enterprise software platform provider company. We bring in iFIX - an Autonomous Digital Care Platform - that enhances profitability across people, processes, and customers through patented DPR (Detection-Prevention-Resolution) framework. iFIX means Integrated Framework for Intelligent Experience.AI/ML/DL and RPA enabled multi-cloud platform addressing various business challenges through following modules - Connect, Engage, Nurture, Collaborate, Excel.Business Solutions: We provide mainly 2 types of business solutions: (A) Autonomous Customer Care, and (B) Enterprise Digital Care A. Autonomous Customer Care (ACC) solutions: 1. Integrated Digital Care platform 2. Omni-Channel Customer Care 3. Customer Acquisition & Retention 4. Autonomous Customer Service5. Multi-Lingual Voice BOTs and Chat BOTs,6. Customer 360 AnalyticsB. Enterprise Digital Care (EDC) solutions:1. Service Management: IT Services (Infra, Application, Security, ERP), HR Services, Procurement, Sales, Finance Services) 2. Automated Shared Services : Shared Services Solution, Managed Services, Multi-Services 3. Remote Workforce Productivity (RWP) Solution: Work from Anywhere, Task, Collaboration, Monitoring, Productivity4. SmartCity Citizen Care (SCC): Solution platform for citizen care and utility services.What makes us different?The following drivers of excellence ensures a TCO reduction of up to 40%.1. DPR(c) -as technology excellence driver2. Responsive KPI -as Operational excellence driver3. Outcome based Pricing Model -as commercial excellence driver iFIX tech Global believes in ‘Innovation led Technology', ‘Faster-Better-Sleeker & Affordable Solutions', and ‘Outcome based Business Benefits to Our Customers'.We are a continuous explorer and experimenter in all sorts of digital technologies that are aligned to our beliefs and values. Talk to us for a 360 degree digital care experience.