Sue McKelvey-Goggins
Senior Talent Development Consultant and Executive Coach at CCI Consulting - Melbourne, VIC, AU
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CCI Consulting
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CCI Consulting is a leader in the provision of user and customer experience research in business-to-business (B2B) relationships in Australia. We help clients measure and improve their customer relationships and level of service delivery over time.Through our User Experience index, Business Relationship monitor and Voice of the Customer programs CCI deliver actionable insights from comparative analysis and external benchmarking of common aspects of B2B product and service provision and business engagement.CCI Consulting are B2B customer research specialists with over ten years of experience of working with large technology, service and industrial organisations. CCI Consulting don't do any B2C research or any other kind of consulting – we aim to be the experts in our chosen field. We always employ comparative analysis in our quantitative research reports, whether time-series based, using internal service comparisons and/or benchmarking with external peers or competitors – the more the better. CCI Consulting believe that research results are severly limited without a valid point of comparison. CCI use the optimal combination of sophisticated statistical techniques combined with qualitative feedback analysis to deliver actionable insights that drive targeted and cost-efficient performance improvements for our clients. CCI Consulting only work with organisations committed to monitoring and improving their performance over time.