Susan Butterworth's Contact Details

Susan Butterworth's Company Details

Q-Consult

N/A, N/A, N/A • 5 - 9 Employees
Hospital/Clinic

With over 20 years of experience in health and disease management research and practice, Q-Consult specializes in integrating behavior change science into health care interventions that produce outcomes. We take evidence-based models and concepts, adapt them for the healthcare setting, and integrate them where it makes sense. All of our suggested interventions have been tested and proven in a real-world practice.Our services include:Patient Satisfaction Consultation--Review and recommendations for patient assessments and questionnaires to make them more patient-friendly;-Patient engagement and customer service training for all staff who interact with patients;-Review and recommendations for patient outreach and operating protocols and procedures;-Focus group facilitation for patient representatives with recommendations-Development and facilitation of patient advisory boardComprehensive training and Follow-up activities in Motivational Interviewing- -Onsite MI introductory and advanced workshops-Online interactive eLearning for MI-Feedback reports based on the Motivational Interviewing Competency Assessment (MICA) system.-Telephonic one-on-one skill-building sessions for staff based on real patient sessions.-MI Case Review: a dynamic new service to provide online ongoing training in MIWorkforce Training--Onsite workshops tailored for your staff roles, populations, setting, and assessment tools-Online, self-paced interactive eLearning programs that are tailored for your population, setting and objectives (request a demo)-Follow-up activities that are guaranteed to build a measurable skill-set and proficiency in patient engagement and MI