Susannah Spencer
Insight Solutions Lead - Customer Advisory at KPMG Nunwood - Newtown Square, PA, US
Susannah Spencer's Colleagues at KPMG Nunwood
Susannah Spencer's Contact Details
London, England, United Kingdom
KPMG Nunwood
Susannah Spencer's Company Details
KPMG Nunwood specialises in customer experience improvement. We help ambitious organisations to transform their customers' experiences. By doing this, we help them unlock faster business growth. Part of the global KPMG group of companies, we provide clients with highly specialised transformational capabilities. These include:• NPS, Measurement & Voice of the Customer – turn customer feedback into rapid, focused improvement• KPMG Customer Experience Cloud - customer and operational insights to enable organisations to redesign customer journeys, engage colleagues, improve employee experiences and achieve better financial returns from CX investment• Customer Experience Strategy – unite around a single guiding vision and accelerate transformation • Journey Mapping & Experience Design – create brilliant & commercially effective customer journeys • Strategic Insight & Investment Analytics – focus customer investments, reduce costs and ensure ROITo enable clients to make the best possible customer experience investments, we guide everything with international best practice. The Customer Experience Excellence Centre is the world's largest customer experience think-tank, providing reports, analysis, training and networking opportunities to members worldwide.