Tapas Ideal's Colleagues at IT Sonix UK
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IT Sonix UK
Tapas Ideal's Company Details
IT Sonix (formerly itCampus) is the award-winning developer of contact centre technology.We develop software that is powerful, robust & provable as best-of-breed. No other software will impress as much. Guaranteed.We also develop bespoke software for mid-market applications. Focus is on quality, 'finish' & software ergonomics.IT Sonix speech analyitcs offers live, real-time, monitoring of all calls in progress. Our call centre suite covers outbound & inbound. It will outperform any other vendor when benchmarked.All solutions can be used hosted or premises-based. Fully compliant with all regulatory standards, including Ofcom, DMA & PCI-DSS.IT Sonix technology is trusted by many of the world's major companies, who benefit from the reliability & quality for which German engineering is renowned. It boosts productivity, quality, efficiency and sales.Facts:- 9 of the 10 largest call centres in Germany (and 48% of the rest) rely on IT Sonix technology- Over 52,000 agents use IT Sonix software worldwide- Over 2 billion minutes of outbound calls via IT Sonix diallers- Unique ties to leading European universities & research institutes- All projects designed, developed & tested to ISO 9001- Hosting is ISO 27001 compliant- PCI-DSS compliantHistory:1999: University spin-out. 8 people.1999 - 2009: Growth to market leader, employing 145 highly qualified staff.2009: Acquired by Software AG: the world's largest BPM company: 10,000+ customers; 70+ countries; 6,000+ employees; Market Cap €2bn+2011: Management buy-out of itCampus Communications.2012: Re-brand to IT Sonix.Specialties:Call Centre Technologies & SoftwareCampaign ManagementMultichannel Customer InteractionSpeech AnalyticsPredictive DiallerVocal CoachInteractive Voice Response