Troy Chelsom's Colleagues at Toowoomba Holden & HSV
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Toowoomba Holden & HSV
Troy Chelsom's Company Details
Toowoomba Holden & HSV is part of the AP Eagers Group (www.apeagers.com.au), one of the largest automotive publicly listed companies in Australia. At Toowoomba Holden & HSV, our approach to service excellence and customer satisfaction is consistent with our primary goal to build a successful business based on customer loyalty. To achieve this we seek to provide alternative avenues for feedback, ensuring that customers can communicate in a way that best meets their needs. All customer comments are highly valued and feedback is used to improve personal and operational performance.In response to customer comments in the last 12 months, a large range of actions have been taken, including: •On-going customer service training•Focus on listening skills•Drive-in under-cover service reception•Production of a Service Information Card•Improvements to our customer counter and waiting areasToowoomba Holden & HSV has received numerous awards including the Holden Grand Masters in 1994, 1995, 1996, 1997, 1998, 2001, 2002, 2004, 2007, 2008, 2010, 2011, 2012 & 2013. The Holden Grand Masters is a national award given to only the highest performing dealers, based on operational excellence in sales and service performance and customer satisfaction. Toowoomba Holden & HSV was proudly named the National #1 Selling Dealer of New Cars in November 2013.Our dealership is located on the corner of James and Hume Streets, Toowoomba. Contact us today, or better yet, visit us at our Holden & HSV dealership. We look forward to hearing from you.