Customer Service Consultant at Generator And Plant Hire (SA) (Pty) Ltd - Midrand, Gauteng, South Africa
Specialists in the hire, sales, service and maintenance of mobile robust generator sets for emergency and standby use. Our fleet of over 700 units varies from the portable 12KVa set to the rugged 1250Kva sets. With over 12 branches across all major regions of South Africa we have a response time of below 2hrs into 75% of the country. This is enabled by our 24/7 national operations backed by a fleet of over 120 vehicles and over 220 staff constantly on the move. Our footprint is evident in the cellular industry (providing power to hi-sites), utilities (as backup for maintenance and outages), mining (remote reliable power full time or on standby), construction, commercial sectors (Banks, office complexes, shopping centers and key government key points) and the two way radio sectors (reliable back-up power for mission critical infrastructure for the Police, Military, Munics and Disaster Management).Through our in-house developed remote monitoring solution, we manage and maintain the performance of our sets in real-time to ensure up time is kept to a maximum and incidents are responded to with minimal service interruption.Our field service team is built out of seasoned technicians with the ability to deploy, install, service and fault-find on most industrial installations. We look after over 800 third-party sets of all types through ad-hoc service calls and fixed SLA based agreements country-wide.As one of the few, if not only company to be awarded a NOSA certification in this field, our operations follow very strict compliance in Health & Safety and Environmental management.Through smart partnerships with technology entrepreneurs, we are able to offer alternative energy and hybrid products that include long storage fuel cells and other related products for cleaner energy.