Vincent Malone's Colleagues at Double Time
Vincent Malone's Contact Details
Nashville,Tennessee,United States
Double Time
Vincent Malone's Company Details
Over the years, field service has become an industry of "seasoned" professionals as fewer young workers enter the trades. Field service organizations have started to sound alarms on the potential skills gap and the loss of service knowledge as master technicians in the Boomer generation enter retirement age. Field service organizations urgently need to retain the service knowledge from experienced technicians and efficiently transfer the knowledge to recruits.The Solution: Field Service How-To VideosCompared to traditional text-based, description-oriented knowledge articles, videos are ideally suited to capture techniques and best practices in the trades via recording. If a picture is worth a thousand words, a video can be worth 20 to 30 thousand words every second!With the ubiquity of smartphones and mobile broadbands, videos have become the preferred medium to collaborate and share knowledge among the digitally native Millennials and Gen-Z workforce. Video adoption is thus critically important to field service organizations eager to attract younger technicians.What We DoDouble Time transforms field service videos into a "deeply searchable" how-to video knowledgebase by enriching the videos with work order context and extracting insights from the videos using the latest AI and Computer Vision technologies. The solution enables field service organizations to capture and retain technician expertise to improve training and knowledge transfer. Field technicians can query and watch how-to videos on-demand to benefit from senior technicians' tips and tricks. They can also consult the video knowledgebase to review "as-maintained" asset service history to understand "how" a piece of equipment was previously serviced in addition to "what" was done on the equipment. Seamlessly integrated with leading Field Service solutions, Double Time helps boost technician productivity in the field, reduce Mean-Time-to-Repair, and improve First-Time Fix Rates.